What We Build
Four types of production agents. Each has a defined scope, a defined deliverable, and a defined handover. No open-ended retainers until you have seen something working.
Workflow agents
A workflow agent replaces the human as the orchestrator of a repeating multi-step process. It handles the decision logic within each step, calls the right tools in the right order, and escalates to a human only when a situation falls outside its defined scope. Common deployments: client intake processing, support ticket triage and routing, sales follow-up sequencing, onboarding task coordination.
What a typical engagement includes
- Stack scan and integration mapping session
- Agent logic design with human review checkpoints defined upfront
- Integration development for your existing CRM, ticketing, or comms tool
- Staging environment testing with your actual data samples (anonymised)
- Production deployment + monitoring setup
- Runbook and 60-day post-launch support window
Data retrieval agents
A retrieval agent connects to your data sources — APIs, databases, exported files, or a combination — and assembles structured output on demand or on a schedule. The output schema is agreed in the scoping phase and stays consistent. What used to be a 45-minute manual task becomes a 90-second API call.
What a typical engagement includes
- Data source audit: what exists, what is accessible, what needs a connector
- Output schema definition — agreed and versioned before development starts
- Connector development for each data source
- GDPR data handling documentation
- Delivery endpoint (webhook, API, or scheduled email export)
Integration agents
An integration agent is the translation layer between two systems with incompatible data models or timing assumptions. It handles format conversion, retry logic, error recovery, and partial failure scenarios — the things that break when you try to connect two tools with a simple webhook. It logs every action it takes so you can audit and replay.
What a typical engagement includes
- Integration mapping: inputs, outputs, failure modes
- Edge case inventory — we document what happens in the difficult cases before writing code
- Agent development with full audit log output
- Alerting for failures that require human resolution
Scoping engagements
A two-session paid engagement. First session: we review what you tried before, or what you are planning. Second session: we deliver a written scope document with a go/no-go recommendation and, if go, a specific proposed scope for a first agent. You own the document. You can take it to another vendor if you prefer.
What this engagement includes
- Two 90-minute working sessions with your technical and operations leads
- Written scope document: use case assessment, data requirements, integration complexity, estimated timeline and cost range
- Honest go/no-go with reasoning — we will tell you if the timing is wrong
Not sure which type fits your situation?
Describe the process in the contact form. We will come back with a specific answer, not a sales call.
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